Non-Discrimination Policy and Accessibility Services
Discrimination is Against the Law
Blue Cross and Blue Shield of North Carolina (“Blue Cross NC”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Blue Cross NC does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
Blue Cross NC:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact Customer Service at 1-888-206-4697. TTY and TDD, call 1-800-442-7028.
If you believe that Blue Cross NC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a complaint.
How to file a complaint
You may file a complaint in person, by mail, fax or email. If you need help filing a complaint, the Civil Rights Coordinator- Privacy, Ethics & Corporate Policy Office is available to help you.
Mail: Blue Cross and Blue Shield of North Carolina
Attention: Civil Rights Coordinator- Privacy, Ethics & Corporate Policy Office
P.O. Box 2291
Durham, North Carolina 27702
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Online: Visit the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Complaint forms are also available at http://www.hhs.gov/ocr/office/file/index.html.
Telephone: 1-800-368-1019, or 800-537-7697 (TDD)
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